Tel. 93.840.20.04 / Fax. 93.846.33.46

Frequently Asked Questions

How many languages I can surf on this site?

This website is available in 4 languages: Catalan, Spanish, English and French. The user can choose the language you want.

Who can buy La Perla?

You can become a customer of La Perla if you are a wholesaler, distributor, importer or exporter, foodservice channel, or establishing retail stage. You must have license of establishment or veterinary approval number. End users can not buy direct to La Perla, as we only sell the products by full boxes. No single units sold.

Can I buy if I'm end user?
No. Currently only we sell to companies.
Can I buy online?
Yes, through our online store you can comfortably perform your order. On completion, you will receive an email with the selected products, validate and we will send the email invoice. Once we receive the payment by bank transfer, we send the order to the requested address. You can only buy in La Perla if you are a company licensed establishment, or with veterinary approval number. In addition, you must be registered as a customer. You can register as a customer through our website or contact by email at info@laperlavalles.cat
How to buy?

To purchase, you must be registered as a client of La Perla. You can register here or call at customer service department at +34 93 840 April 20 from 9:00-18:00.
To purchase, you can place your order comfortably from our section “ethnic Products” or “make online order”.
Steps:

1. Choose the product section that interests you. You can navigate between all sections of our catalog, or you can use the search engine located on every page of the website.
2. Display the product that interests you, you can read about the product: units per box, volume in grams or liters of the product, the reference, and other details described in the product sheet.
3. Add the product to the clipboard. You can decide how many units of each product you want.
4. When you have decided to finalize the order, go to the top menu “Checkout online”. There you will see all items containing your shopping cart. Review them to ensure that both the products and the quantities are correct. Then fill in the form fields: Company, email, customer number and send.
5. We will receive the order, we will manage it and we will send you the bill to comfortably make the payment by bank transfer.
6. Once payment is received, we will send the order to the address you mentioned in the customer file.

Is it safe to pay online?

Through our online store you will not make any payment. At no time we will ask your bank or card data when you buy through our website, or you place an order. We receive it, we validate and send the invoice to your email. Once you voluntarily make the bank transfer payment of the order, we will send the goods to the requested address.

Will I receive the same product as the one published on the site?
Yes. We sent the same products that we publish on our website, both in content and in units per box. Promptly, it can happens that product box design changes. You receive a product different in appearance, but the product content is the same. This happens when brands promptly change product design without notice.
What is the deadline?

Once we have received the payment proof for Spain orders (not including the Balearic and Canary Islands), the delivery time is 3-5 working days. Balearic and Canary Islands for the delivery time is 5-7 working days. For international consulting.

Which is the transport price?

The cost of transport depends on the shipping area and the amount transported. For each order, the cost is calculated and communicated to the customer. The transport of frozen products is added € 0.35 / kg for Catalonia, and 0.55 € / kg for the rest of Spain. For other countries the price of transport frozen products depends on the international transport fee applies. Consult.

Can I voluntarily return an item?
You may return items for customers that buys in Spain (not including Balearic and Canary Islands). For fresh and frozen products you have 24 hours for return goods, and all other products the maximum period is 15 days after the date of receipt of the goods. Transportation costs will be supported by the customer.
What should I do if I receive an item damaged or defective?
La Perla only sells products in perfect condition, so if you get, exceptionally, defective or damaged product, you must immediately get in touch with our customer service department. The period for claims is 24 hours for fresh and frozen products, and 15 days for the rest.
What should I do if I receive a wrong item?
If, by mistake, you get an item that did not order, please contact our customer service department. The period for communication is 24h for fresh and frozen products, and 15 days for other products.
Can I receive information in my email about products, news, promotions and general information?

Yes. It’s as easy as register for the newsletter, and get the latest news. If you want to unsubscribe, you need only click on the word “baixa” link in any email newsletter.

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